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Phone Scam Alert!

Post Date:07/12/2016 1:37 PM

Phone Scam Alert!  We were recently notified of a possible scam targeting Vallecitos Water District customers. The scam involves someone calling our customers claiming to be from the water department and trying to collect payment information for a delinquent bill.  Please note that Vallecitos staff will not ask for payment information including credit card numbers over the phone. 

If you have any concerns, please contact the District at (760) 744-0460 to verify any information that you feel is suspect.

Update August 2016 - The Carlsbad Police Department is warning residents of a scam involving someone pretending to be part of the local water district in a ploy to enter the homes of locals.The police department posted a scam alert to its Facebook page, which warned: “If you get a phone call from someone implying that they represent the Water District saying they need to make an appointment to come inside your home to test the water for safety reasons, don’t make the appointment.”

Rest assured, Vallecitos tap water consistently meets or exceeds all required drinking water regulations as documented in our annual water quality reports. In addition, Vallecitos does not hire a third party to test the water and can test the water in the street, therefore they do not need access inside your home.   

Carlsbad Police information

 Water utility scam information 

 

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