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- Name and Billing Address: Please call us immediately if there are any changes to your name or billing address.
- Detachable Portion: Include this with your payment by mail or night drop. When paying in the office please bring your entire bill.
- Payment Deadline and Amount Due: Bills must be paid in full no later than the due date. A late charge 10 percent of the balance will be added to delinquent accounts.
- Account Number: Refer to this number when you inquire about your account. Write it on your check if paying by mail.
- Ready-To-Serve Charge: These are the fixed costs shared among all customers, including infrastructure and equipment repairs and maintenance, meter reading, billing, engineering, safety and administration.
- Water Usage: The cost of water use during a month. This includes wholesale cost plus local treatment, storage, distribution and facility replacement costs. The District has implemented a Tiered Rate Structure to pass through wholesaler premiums and encourage conservation.
- Pump Zone: Charges to recover power costs to pump water to higher elevations (Note: Most customers are not in a pump zone).
- Sewer Service: Includes the costs to collect, convey, treat and dispose of wastewater.
- Bill Message: Check here for important messages.
- Conservation Information: VWD compares your current water usage with the previous year.
- Special Information
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