At Vallecitos, the health and safety of our community is our top priority. In order to minimize exposure and slow the spread of COVID-19, the District's lobby is closed to the public. Customers may still interact with Vallecitos staff via phone at (760) 744-0460 or by email.

  • Water bills can be paid in a variety of ways that do not involve visiting District offices, such as online billing or using our drop-box outside. 
    Learn more about payment options...
  • Water safety remains unaffected so customers can continue to use and drink water from their tap as usual.  Learn more...
  • Board of Directors meetings will be teleconferenced until further notice. Learn more...


Water Academy Tour

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Vallecitos Behind-the-Scenes

The next Water Academy tour will be held in October of 2020, from 8:30 A.M. to 4:30 P.M; however, a date has not been specified at this time.  This annual tour is only open to Vallecitos customers that have never been on the tour.  If you would like to reserve your spot for the next tour, please complete the
registration form

The Water Academy Tour is for adults only. If you have children interested in a District tour, please sign up for a school tour, which is customized for younger visitors. For questions, send us an email.  

To get a glimpse of what you'll see on the Water Academy Tour, please watch the video below:

Have you ever wondered how your drinking water is treated and delivered to your home or business, or how the water from your toilets and sinks is recycled to such high standards that it can be used for irrigation?  You can have these and more questions answered by getting a behind-the-scenes look during our FREE award winning Water Academy tour.

Our certified water and wastewater specialists offer customers a first-hand look at what it takes to operate the Vallecitos Water District and provide reliable, exceptional and sustainable water and wastewater service to the more than 100,000 residents in our service area. Participants board a chartered bus for a first-hand look at the District’s 33-million-gallon and 40-million-gallon capacity Twin Oaks Reservoirs, currently said to be the largest of their kind in the world. The grand finale of the tour is a visit to the District’s Meadowlark Water Reclamation Facility in Carlsbad, capable of recycling up to 74% of the wastewater generated in our service area. At this facility, participants learn how microorganisms help clean the water and see how increased capacity from the recent plant upgrade benefits the community by lowering the overall demand for limited, imported water.

In addition to these destinations, other tour highlights include seeing how specialized equipment is used in the field to keep the wastewater flowing, visiting the Water Operations Department's computerized control room to see how the District ensures that the drinking water is safe, and touring the Sustainable Demonstration Garden where participants will learn easy steps to conserve water during this critical water supply period. Various presentations will also be given at the beginning of the tour where participants will hear an overview of the District and have an opportunity to have questions answered by staff and District Board members.

From conservation-leading, forward-thinking projects like the Meadowlark plant upgrade to the unique educational aspect of the Water Academy tour itself, Vallecitos Water District has proven itself a community leader ready to use out-of-the-box thinking to meet its customers’ demands.

Reservations are required and spaces fill up fast. Vallecitos customers interested in the next tour should complete the registration form. For members of the media interested in participating, contact Alicia Yerman at (760) 752-7123 or by email.